Returns & Refund Policy

At YouDrone.co.uk, we want you to shop with confidence. This policy explains your rights and how returns and refunds are handled.

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14-Day Return Policy

You have the right to return your order within 14 days of receiving the item, without giving any reason.

To be eligible for a return:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase is required

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How to Request a Return

To initiate a return, please contact us at:

Email: contact@youdrone.co.uk

After contacting us, you will receive detailed return instructions, including the return address.

Important:
Do not send items back without prior approval, as they may not be accepted.

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Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed to your original payment method
• Refunds are issued within 2–5 business days after approval

Please note that your bank or payment provider may require additional time to process the refund.

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Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or not as described:

• Contact us within 48 hours of delivery
• Provide clear photos or videos of the issue

Once reviewed, we will offer:

• A replacement, or
• A full refund

You will not be responsible for return shipping costs in these cases.

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Return Shipping Costs

• Customers are responsible for return shipping costs (unless the item is faulty or incorrect)
• Shipping costs are non-refundable

We recommend using a tracked shipping service, especially for items over £75.

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Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Personal or hygiene products
• Hazardous materials or flammable goods

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Exchanges

We only replace items if they are defective or damaged.
To request an exchange, please contact us at contact@youdrone.co.uk

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Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your payment provider
3. Contact your bank

If the issue persists, contact us at contact@youdrone.co.uk

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Contact

For any questions regarding returns and refunds:

Email: contact@youdrone.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

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Company Information

STEHOP LTD
76B Watling Avenue
Edgware, Greater London
HA8 0LU
United Kingdom

Company Number: 12860976
Registered in England and Wales